Shipping & Returns
Our goal is to ensure that all of our customers have a comfortable experience from purchase through to shipment. We are very confident of the quality of our service, and we offer a full refund within 30 days of your first order if for any reason you are not satisfied. Please contact us directly at firstname.lastname@example.org if you need any help regarding your order.
Refund requests must be made directly to Filters4Air at email@example.com within thirty (30) days of the date of shipment of your first order. Note that Filters4Air is not liable for products that are damaged or lost in transit. Promptly following Filters4Air’s receipt of your refund request, Filters4Air will credit the approved amount paid for the returned product to the credit card you used to make the original purchase.
Website Terms of Service
1. Ownership of the Site
All pages within this Site and any material made available for download are the property of Filters4Air. (“Company”).
2. Product Information: Quantity Limitations
In the event a product is listed at an incorrect price due to typographical, import or other error. including pricing information received from our vendors or suppliers, we reserve the right to refuse or cancel any orders placed for the product(s) listed at the incorrect price. If you have already been charged for the purchase and your order is cancelled, Filters4Air shall immediately issue a credit to your account in the amount of the incorrect price. We also reserve the right to limit quantities to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We cannot guarantee that all products described on our Site will be available.
3. Access and Indemnification
A user ID and password is required for access to the Site. You agree to access the Site using only your user ID and password as provided to you by Company. You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. Your access to the Site may be revoked by Company at any time -- with or without cause. You agree to defend, indemnify and hold Company harmless from and against all third party claims, damages and expenses (including reasonable attorney’s fees) against or incurred by Company arising out of any use or access of the Site through your user ID or any breach of these Terms of Service.
4. Terms of Sales
A. Filters4Air sells air filters from the Site to end-user customers who purchase subscriptions (replacement filters shipped every 1-, 2- or 3-months) for air filters (“Subscription(s)”) only for their own personal or commercial use. Subscription, or the filter products, may not be purchased for further distribution or resale. The Subscription and all rights and privileges conferred are personal and non-transferable.
B. Payment Methods; Automatic Subscription Renewals and Subscription Cancellation Policy
Filters4Air accepts credit card payments only. You agree to pay all fees charged to your account based on Filters4Air’s fees, charges, and billing terms shown in your account. You are also responsible for paying any sales/use taxes and shipping and handling fees that may apply to your purchase of Products or Subscriptions based on the address that you provide. You authorize Filters4Air or the third party payment processing service provider we engage to charge your credit card for any such taxes and fees. All payments shall be made by credit card in advance prior to shipping the Products. If you do not pay on time, or if your credit card cannot be charged for any reason, Filters4Air reserves the right to either suspend or terminate your account and Subscription. All sales and payments will be in US Dollars.
By purchasing a Subscription, you acknowledge that Filters4Air will automatically renew your Subscription based on the interval shown in your account settings, as authorized by You during the Subscription sign-up process. Filters4Air will charge your credit card with the applicable product cost and any applicable shipping and handling costs and sales or similar taxes that may be imposed on your Subscription payments. Filters4Air may submit periodic charges (e.g., monthly) without further authorization from you, until you provide prior notice that you have terminated this authorization or wish to change your payment method. Such notice will not affect charges submitted before Filters4Air could reasonably take action. Each Subscription renewal period is for the monthly interval shown in your account settings (1-3). To cancel a Subscription, please email us at firstname.lastname@example.org. All cancellation requests must be received by the first day of the month before the next scheduled shipment. Cancellation requests received after the first of the month shall take effect the following month. If you cancel your Subscription, you will enjoy your Subscription benefits until the end of the then-current Subscription term you paid for.
5. Representations and Warranties
You represent and warrant to Company that: (a) you are over the age of eighteen and have the power and authority to enter into and perform your obligations under this Agreement; (b) all information provided by you to Company is truthful, accurate and complete; and (c) you shall comply with all terms and conditions of this Agreement, including, without limitation, the provisions set forth at Section 5.
6. Risk of Loss
Any merchandise purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier.
7. Limitation of Liability Regarding Use of Site
COMPANY AND ANY THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE WEBSITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL REMEDY OR ACTION -- WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR LINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES.
8. Links to Other Sites
Company makes no representations about any other website that you may access through our Site. When you access a non-Company site, please understand that it is independent from Company, and that Company has no control over the Content on that website. In addition, a hyperlink to a non-Company website does not mean that Company endorses or accepts any responsibility for the Content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.
9. Revisions; General
Company reserves the right, in its sole discretion, to terminate access to all or part of this Site, with or without cause, and with or without notice. In the event that any of the Terms of Service are held by a court or other competent tribunal to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that the remaining Terms of Service shall otherwise stay in full force and effect. These Terms of Service constitute the entire agreement between Company and you the user. In its sole discretion, Company may periodically revise these Terms of Service by updating this posting. You should from time-to-time visit this page to review the current Terms of Service. Certain provisions of these Terms of Service may be superseded by expressly designated legal notices or terms located on particular pages within this Site. In the event of any dispute or claim relating to the Site or these Terms of Service, you agree to resolution of such dispute exclusively in the state or federal courts located in San Antonio, Texas, in accordance with Texas law.
Filters4Air(collectively the “we,” “our”, “us” or “Filters4Air”) delivers air filters to its website buyers/users on a recurring basis to remove the hassle of locating the right size filter and remembering to replace them. Privacy is very important to us, and we are committed to protecting your personal information.
Types of Information Collected
In general, we collect information in two ways: (1) passively through technology such as “cookies”, and (2) when you provide it directly, or when we obtain verification information about you through trusted third parties (e.g. banks). The types of information that we collect and use will depend on whether you are a Visitor or User.
a. Traffic Data Collected. We may track and collect the following information when you visit our Site, including your: (i) IP address; (ii) domain server; (iii) type of computer; and (iv) type of web browser (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you but is helpful for improving user experience on the Site. We may use “cookies,” which are small data files that may be stored on your computer by the Site, to improve your experience on the Site.
b. Personal Information Collected. In order for you to access certain services that we offer via the Site or when placing orders or dealing with us through the website, we require you to provide us with information that personally identifies you (“Personal Information”). Personal Information may include: (i) contact data (such as your name, mailing and e-mail addresses) (“Contact Data”); and (ii) payment information (such as your credit card or account number). If you communicate with us by e-mail, complete online registration forms, surveys or other forms, or post to comment sections or forums, any information provided in such communication may be collected as Personal Information.
Filters4Air will never sell or rent your information to marketers or third parties. Your information may be utilized with MailChimp who we utilize to provide our newsletter and notification services.
c. Demographic Data. Personal Information you provide may be aggregated with that of other Site users to provide non-personally identifiable data on the demographic characteristics of Site users (“Demographic Data”).
By creating a Filters4Air subscription account, you agree to accept and receive communications from us, including via e-mail, text message, calls, and push notifications to a cellular telephone number, if provided to us. If you do not wish to receive promotional emails, text messages, or other communications, you may opt out of such communications at any time by using the Unsubscribe link.
Removing or Changing Personal Information.
You may remove or modify any Personal Information submitted to us or suspend your account through the Site by logging into your online account and modifying your Personal Information or suspending your account.
In the event we go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of its assets, or bankruptcy, your Personal Information will likely be among the assets transferred. Your submission of your Personal Information is deemed agreement to this potential future transfer.
We do not knowingly collect or use any personally identifiable information from online visitors under 18 years of age. We do not knowingly allow visitors under the age of 18 to participate in any of our Services.